Refund & Cancellation Policy
Effective Date: August 29, 2026 | Jurisdiction: Republic of India
4. Refund & Cancellation Policy
BookMyGadi provides a transparent and customer-first approach to payments, reservations, and cancellations.
- Instant Rides: Payment for Instant Rides is collected only upon successful completion of the ride. Therefore, refunds are generally not applicable. In case of overcharging or technical errors, the full amount will be refunded to the original payment source within 5-7 business days.
- Reservations (Advance Payment): To confirm a scheduled Reservation (like a Shaadi or Outstation booking), a 10% advance payment is collected securely via our integrated Payment Gateways.
- 100% Refund on Cancellations: If you cancel your reservation 24 hours or more before the scheduled pickup time, your 10% advance payment is fully refunded to the original payment source within 5-7 business days.
- Late Cancellations: If you cancel the reservation within 24 hours of the scheduled pickup time, the advance payment becomes non-refundable to compensate the driver for blocked time.
- Cancellation Fees: Currently, there is a ₹0 cancellation penalty for instant rides.
A Policy Written With Heart
At BookMyGadi, we believe that legal policies shouldn't just be walls of complex text designed to protect a corporation. They should be transparent promises made to you—our riders and driver partners. We are building something rooted in the soil of Bihar, something that runs on trust, fairness, and mutual respect.
No hidden fees, no deceptive jargon. Just a clear commitment to providing you with the most honest, secure, and premium mobility experience ever built.
Humra Bihar, Humri Gadi.
