Terms & Conditions
Effective Date: August 29, 2026 | Jurisdiction: Republic of India
2. Terms & Conditions
BookMyGadi operates strictly as a technology marketplace platform connecting independent Driver Partners with Users. We do not own the vehicles nor directly employ the drivers.
- Pricing & Negotiation: The platform provides a suggested fare. Final fares may be negotiated directly between User and Driver via the App. Once locked, the fare is binding unless the route drastically changes.
- User Responsibilities: Users must provide accurate pickup locations, behave respectfully, and not transport illegal/hazardous goods.
- Platform Rights: BookMyGadi reserves the right to suspend any account exhibiting suspicious activity, fake bookings, or policy violations.
- Liability: BookMyGadi's liability is limited to the technology facilitation. Physical incidents during transit fall under the direct liability of the independent Driver and their vehicle insurance.
4. Refund & Cancellation Policy
BookMyGadi provides a transparent and customer-first approach to payments, reservations, and cancellations.
- Instant Rides: Payment for Instant Rides is collected only upon successful completion of the ride. Therefore, refunds are generally not applicable. In case of overcharging or technical errors, the full amount will be refunded to the original payment source within 5-7 business days.
- Reservations (Advance Payment): To confirm a scheduled Reservation (like a Shaadi or Outstation booking), a 10% advance payment is collected securely via our integrated Payment Gateways.
- 100% Refund on Cancellations: If you cancel your reservation 24 hours or more before the scheduled pickup time, your 10% advance payment is fully refunded to the original payment source within 5-7 business days.
- Late Cancellations: If you cancel the reservation within 24 hours of the scheduled pickup time, the advance payment becomes non-refundable to compensate the driver for blocked time.
- Cancellation Fees: Currently, there is a ₹0 cancellation penalty for instant rides.
5. Wallet & Payment Terms
BookMyGadi utilizes an internal wallet and ledger system for seamless transactions.
- Settlements: Driver earnings are settled daily or upon crossing a minimum threshold via UPI/Bank Transfer.
- Ledger Integrity: All wallet transactions are cryptographically logged. Discrepancies due to network failure are reconciled within 24 hours.
- Cash Rides: For cash rides, the driver is responsible for collecting the exact amount. The platform commission for cash rides is deducted from the driver's digital wallet balance.
A Policy Written With Heart
At BookMyGadi, we believe that legal policies shouldn't just be walls of complex text designed to protect a corporation. They should be transparent promises made to you—our riders and driver partners. We are building something rooted in the soil of Bihar, something that runs on trust, fairness, and mutual respect.
No hidden fees, no deceptive jargon. Just a clear commitment to providing you with the most honest, secure, and premium mobility experience ever built.
