Legal & Compliance Hub

Effective Date: August 29, 2026  |  Jurisdiction: Republic of India

1. Privacy Policy

BookMyGadi ("we," "our," or "platform") respects your privacy. This policy outlines our data processing for the BookMyGadi User App and Driver App.

Information We Collect

• Personal Information: Name, phone number, email address, and profile pictures.
• Location Data:
  • Users: Foreground location is collected when the app is open to show nearby drivers and set pickup points.
  • Drivers: Background Location is collected even when the app is closed, strictly while the driver is marked "Online" or during an active ride. (See Section 6).
• Technical & Security Signals: Device fingerprinting, IP address, GPS spoofing signals, and OTP analytics.
• Financial Data: Wallet balances, transaction ledger history, and settlement records.

Data Usage & Sharing

We use your data strictly for:

• Ride Matching: Sharing User pickup/drop locations with assigned Drivers. Sharing Driver live location with Users during active transit.
• Safety & SOS: Triggering emergency alerts to designated contacts and authorities.
• Fraud Detection: Analyzing device graphs and location jumps to prevent multi-accounting and fake GPS bookings.

Data Retention & Security

Data is encrypted in transit and at rest. Financial ledgers and fraud logs are retained as required by Indian financial regulations. Ride history is retained for support and legal compliance. We do not sell data to third parties.

2. Terms & Conditions

BookMyGadi operates strictly as a technology marketplace platform connecting independent Driver Partners with Users. We do not own the vehicles nor directly employ the drivers.

• Pricing & Negotiation: The platform provides a suggested fare. Final fares may be negotiated directly between User and Driver via the App. Once locked, the fare is binding unless the route drastically changes.
• User Responsibilities: Users must provide accurate pickup locations, behave respectfully, and not transport illegal/hazardous goods.
• Platform Rights: BookMyGadi reserves the right to suspend any account exhibiting suspicious activity, fake bookings, or policy violations.
• Liability: BookMyGadi's liability is limited to the technology facilitation. Physical incidents during transit fall under the direct liability of the independent Driver and their vehicle insurance.

3. Driver Partner Agreement

By registering as a Driver Partner, you agree to the following operational standards:

• KYC & Compliance: You must maintain a valid Driving License, Aadhar Card, RC, and commercial insurance.
• Location Tracking Consent: You explicitly consent to BookMyGadi tracking your location in the background while "Online" to assign rides and track route progress.
• Fraud Prohibition: The use of GPS spoofers, modified APKs, or completing fake offline rides is strictly prohibited and leads to immediate, permanent blacklisting and wallet freezing.
• Commissions: You agree to the platform commission deducted automatically from your digital wallet per completed ride.

4. Refund & Cancellation Policy

BookMyGadi provides a transparent and customer-first approach to payments, reservations, and cancellations.

• Instant Rides: Payment for Instant Rides is collected only upon successful completion of the ride. Therefore, refunds are generally not applicable. In case of overcharging or technical errors, the full amount will be refunded to the original payment source within 5-7 business days.
• Reservations (Advance Payment): To confirm a scheduled Reservation (like a Shaadi or Outstation booking), a 10% advance payment is collected securely via our integrated Payment Gateways.
• 100% Refund on Cancellations: If you cancel your reservation 24 hours or more before the scheduled pickup time, your 10% advance payment is fully refunded to the original payment source within 5-7 business days.
• Late Cancellations: If you cancel the reservation within 24 hours of the scheduled pickup time, the advance payment becomes non-refundable to compensate the driver for blocked time.
• Cancellation Fees: Currently, there is a ₹0 cancellation penalty for instant rides.

5. Wallet & Payment Terms

BookMyGadi utilizes an internal wallet and ledger system for seamless transactions.

• Settlements: Driver earnings are settled daily or upon crossing a minimum threshold via UPI/Bank Transfer.
• Ledger Integrity: All wallet transactions are cryptographically logged. Discrepancies due to network failure are reconciled within 24 hours.
• Cash Rides: For cash rides, the driver is responsible for collecting the exact amount. The platform commission for cash rides is deducted from the driver's digital wallet balance.

6. Background Location Disclosure Policy

Why do we need this? When you are waiting for a ride request, the app must run in the background so you don't miss bookings while using navigation or calling users. We also track background location during an active trip to ensure the safety of both the driver and the passenger.

When does it stop? Background tracking completely stops the moment you toggle your status to "Offline".

7. Emergency/SOS Disclaimer

The BookMyGadi SOS feature is a supplementary safety tool that alerts your predefined emergency contacts and our support team. It is NOT a replacement for dialing national emergency services (e.g., 112).

SOS functionality depends entirely on active mobile network connectivity and GPS availability. BookMyGadi is not liable for delayed alerts caused by telecom network failures in remote areas.

8. Data Deletion Policy

You have the right to request the deletion of your account and associated personal data.

• How to request: Navigate to Profile > Settings > Delete Account in the App, submit online at Account Deletion Portal, or email support@bookmygadi.app.
• Timeline: Soft deletion occurs immediately. Hard deletion of personal identifiers occurs within 30 days.
• Exceptions: We are legally required to retain transaction ledgers, ride logs, and fraud records for compliance with Indian taxation and law enforcement regulations.

9. Community & Safety Guidelines

BookMyGadi is built on mutual respect. We enforce a Zero Tolerance Policy for:

• Physical or verbal harassment of any kind.
• Discrimination based on caste, religion, or gender.
• Driving under the influence of alcohol or narcotics.

Violations by either Drivers or Users will result in immediate police escalation and permanent platform bans.

10. Fraud Prevention & Platform Integrity Policy

Our distributed enterprise architecture actively monitors for platform abuse.

• Device Fingerprinting: Creating multiple accounts to abuse promotional codes is detected and blocked.
• OTP & Session Abuse: Rate-limiting is strictly enforced. Automated bots will be silently dropped.
• GPS Auditing: Driver location trajectories are algorithmically audited against realistic road networks to prevent fabricated ride distances.