Data Deletion & Retention Policy Disclosures
What Data Is Permanently Erased
Upon verification, all identifiable personal data associated with your BookMyGadi profile is scheduled for permanent purge:
- Full Name, Phone Number, & Email Address
- Profile picture, avatar, and biometric self-records
- Saved home/work addresses & location pins
- Active login sessions and FCM notification tokens
- Promotional balances and loyalty credits
Statutory Data Retention (Up to 5 Years)
Under Indian law (Income Tax Act, GST Act, and Motor Vehicle Aggregator Guidelines 2020), certain records must be retained:
- Financial transaction invoices & ledger entries (tax & audit)
- Completed ride logs (passenger safety, dispute resolution & police compliance)
- Retained data is anonymized and isolated from active systems
30-Day Grace Period & Auto-Restoration
Your request is registered with an official 30-Day Grace Period. If you log in to BookMyGadi within 30 days using your registered mobile number and OTP, your deletion request will be cancelled and your exact account (BMG ID, ride history, saved addresses, wallet balance, and notifications) will be restored instantly without requiring any new account creation.
Privacy Desk: privacy@bookmygadi.app
Step 1: Verify Registered Mobile Number
Enter the mobile number associated with your BookMyGadi account to receive a secure one-time verification code.
Step 2: Enter Verification Code
We have sent a 6-digit verification code to .
Step 3: Account Profile & Dues Audit
Review your verified BookMyGadi profile and account financial standing before proceeding.
Step 4: Reason for Deletion & Confirmation
Please share your reason for closing your account and acknowledge data erasure terms.
Account Deletion Request Submitted
Your account has been successfully verified, de-authenticated, and queued for permanent purge. You have been automatically signed out of all active devices.
A confirmation record has been logged in our compliance database. For questions regarding your personal data rights, email our Data Protection Desk at privacy@bookmygadi.app.