Privacy Policy
Effective Date: August 29, 2026 | Jurisdiction: Republic of India
1. Privacy Policy
BookMyGadi ("we," "our," or "platform") respects your privacy. This policy outlines our data processing for the BookMyGadi User App (com.bookmygadi.user) and BookMyGadi Partner: Driver App (com.bookmygadi.rider).
Information We Collect
- Personal Information: Name, phone number, email address, and profile pictures.
- Location Data:
- Users / Passengers: Foreground location is collected when the app is open to set pickup points and show nearby drivers. Background Location (ACCESS_BACKGROUND_LOCATION) is collected strictly during active trips so your assigned driver can navigate directly to your pickup spot and BookMyGaadi ops staff can monitor your live location for support even if the app is minimized. Location tracking ceases immediately when the trip ends.
- Drivers: Background Location is collected even when the app is closed, strictly while the driver is marked "Online" or during an active ride. (See Section 6).
- Technical & Security Signals: Device fingerprinting, IP address, GPS spoofing signals, and OTP analytics. If you accept optional site analytics or open an app, we use a short-lived, random session reference and a coarse city estimate derived from the network address to count active visits for demand planning. We do not retain the raw network address in this visitor counter or expose visitor identities on the operations map.
- Financial Data: Wallet balances, transaction ledger history, and settlement records.
Data Usage & Sharing
We use your data strictly for:
- Ride Matching: Sharing User pickup/drop locations with assigned Drivers. Sharing Driver live location with Users during active transit.
- Safety & SOS: Triggering emergency alerts to designated contacts and authorities.
- Fraud Detection: Analyzing device graphs and location jumps to prevent multi-accounting and fake GPS bookings.
Data Retention & Security
Data is encrypted in transit and at rest. Financial ledgers and fraud logs are retained as required by Indian financial regulations. Ride history is retained for support and legal compliance. We do not sell data to third parties.
6. Background Location Disclosure Policy
Passengers / Users: Background location is collected exclusively during an active trip so your assigned driver can navigate directly to your pickup spot and BookMyGaadi ops staff can monitor your live location for support, even if you minimize the app or turn off your screen while waiting. Background tracking ceases immediately upon ride completion or cancellation.
Drivers: When you are waiting for a ride request or on an active trip, the driver app tracks background location so you receive bookings and navigation alerts. Background tracking completely stops when you go offline.
8. Data Deletion Policy
You have the right to request the deletion of your account and associated personal data.
- How to request: Navigate to Profile > Settings > Delete Account in the App, submit online at Account Deletion Portal, or email support@bookmygadi.app.
- Timeline: Soft deletion occurs immediately. Hard deletion of personal identifiers occurs within 30 days.
- Exceptions: We are legally required to retain transaction ledgers, ride logs, and fraud records for compliance with Indian taxation and law enforcement regulations.
A Policy Written With Heart
At BookMyGadi, we believe that legal policies shouldn't just be walls of complex text designed to protect a corporation. They should be transparent promises made to you—our riders and driver partners. We are building something rooted in the soil of Bihar, something that runs on trust, fairness, and mutual respect.
No hidden fees, no deceptive jargon. Just a clear commitment to providing you with the most honest, secure, and premium mobility experience ever built.
